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Sales Support Associate
Reporting directly to the Sales Support Lead, the Sales Support Associate will deliver excellent customer service for all sales channels across the Metronet footprint.
This individual will work with internal and external sales professionals to ensure their success by offering assistance and guidance based on the needs of their customers.
The Sales Support Associate will also work directly with Metronet customers on assigned tasks with a priority of improving the customer experience.
Seeking an individual who enjoys a fast-paced environment and can work independently.
ESSENTIAL JOB FUNCTIONS:
Assist and guide all Sales Associates (Retail, Door-to-Door, Reseller, MDU, etc.
), while networking with other key department to ensure a streamlined operation is maintained.
Assist with Reseller Partner Processes and Implementation, while supporting sales scheduling efforts (New Sales, Pre-Sales, Rescheduling) for all Sales Channels
Advise associates and customers using Metronet’s products and services
Effective in retention efforts and processes
Maintain Personal Quotas, Customer Satisfaction Goals, and Availability Rates as assigned by Sales Support Supervisor
Communicate courteously with customers and fellow associates
Maintain accurate records of discussions or correspondence with customers and associates
Produce written information for customers, often involving the use of computer packages and software
Maintain a working knowledge of Metronet’s products and offers, competitors and progress of new-market builds
Perform other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
High School degree or equivalent
Communication skills that allow you to inform, help and mentor associates clearly and to liaise effectively with other professionals, vendors, and cross-functional associates
Listening skills, to understand exactly what customers require
Problem-solving skills
Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
Creative thinking, to be able to come up with new ideas to improve sales support techniques, strategy, and customer service standards
An ability to work well under pressure
Available to work non-traditional hours when deemed necessary
What we offer
An opportunity to fuel your passions.
We offer full benefits package, Health, Vision, Dental with competitive pay and an aggressive 401k match up to 6%.
You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal-opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest.
We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone.
We have been growing communities since 2005 and have built networks in more than 300 communities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022.
We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
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