Summary: The Inside Sales Representative (ISR) manages outbound phone calls and emails with existing and prospective customers to generate new sales opportunities.
Uses a customer relationship application or database to record activities and research product information.
This position reports to the Inside Sales Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop meaningful relationships with customers to encourage trust and loyalty.
Follow up on leads to further the sales process
Meet sales goals set by leadership
Generates all calls from assigned account list in a professional and business-like manner.
Perform order entry, quote entry, and purchasing tasks accurately and efficiently.
Identify customers' needs and sales opportunities, engaging in consultative selling to promote the organization's products and services.
Effectively communicate with customers, outside sales, warehouse, accounting, and management to address inquiries, resolve issues, and provide necessary updates.
Process credit memos to assigned customers for over-shipments, shortages, returned goods, approved price adjustments, vendor credits, defective or damaged goods.
Research customer back-ordered merchandise upon request.
Expedites merchandise shipments or cancels as directed.
Process requests for copies of invoices, credit memos, catalog pages, supplies, price lists, bills of lading, etc.
for assigned customers.
Handles inquiries regarding delivery.
Notifies customers of delays in shipment, changes in delivery schedules, and/or abnormal shipment sizes.
Respond to potential customers' questions and inquiries promptly, providing relevant information via email or other communication channels.
Maintain a comprehensive knowledge of the organization's product and service offerings, ensuring accurate and up-to-date information is provided to customers.
Explain and demonstrate product and service features to customers, highlighting their value and benefits.
Stay informed about competing products and services, identifying opportunities to position the organization's offerings effectively.
Upsell products and services to customers, maximizing sales opportunities and revenue generation.
Other duties as assigned.
QUALIFICATION REQUIREMENTS:
High school diploma or general education degree (GED); or one to three years related experience.
and/or training; or equivalent combination of education and experience.
Proven Success in Customer Service/Customer Facing environments.
Strong working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
OTHER SKILLS and ABILITIES:
Exceptional communication and interpersonal skills, written and verbal communication.
Superior time-management and organization skills.
Ability to establish good organizational and multitasking skills with a strong attention to detail.
Professional appearance and demeanor
Team player.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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