Area Manager - Multi-family

*Job Description* Job Title: Area Manager Department: Property Management Reports To: Assistant Director of Property Management FLSA Status: Exempt Position Summary: Supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
* Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
* Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices.
Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.
* Promotes client satisfaction and retention through timely reporting and on -going communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
* Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
* Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
* Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.
* Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
* Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with HI Management’s policies and performance expectations.
Organizational Responsibilities: * Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes and takes appropriate action to report, address, and correct policy violations or infractions.
* Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards and immediately reports any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
* Identifies areas for improvement and offers suggestions to improve the property's efficiency, profitability, and productivity.
* Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.
Work Hours (may vary by state or location): The corporate office is open 8:00am-5:00pm Monday through Friday and sites are typically open from 9:00am to 6:00pm Monday through Friday and on Saturday 10:00am to 5:00pm.
Exempt employees are expected to adhere to the standard workweek schedule and work any hours necessary to perform the duties of the job.
Must be able to perform the essential job functions unaccompanied.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Incumbent must possess a high school diploma.
Industry certifications (e.
g.
CPM, CAPS, CAM, etc.
) also preferred.
First-hand, seasoned experience in multi-site property management and residential property operations, including all facets of managing the physical, operational, financial, and customer service performance of a wide variety of asset types under varying market conditions.
Employment history that demonstrates the application and usage of a sales, marketing, and customer service background sufficient to resolve customer complaints and issues, complete financial and other reports and documents, increase sales revenues, and manage spending.
Language Ability: Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, and to create and make presentations to senior managers, clients, and others.
Math Ability: Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, calculate percentages, and calculate time in order to complete and interpret financial records, budgets, timesheets and other fiscal reporting information.
Reasoning Ability: Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Yardi and/or One Site).
Certificates and Licenses: Current valid driver’s license.
Supervisory Responsibilities: Proven skills sufficient to hire, lead, direct, evaluate, and manage subordinates and team members, including maintenance specialists is required.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbents work in an office environment, but also have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle, or feel and talk or hear.
The employee is frequently required to stand; walk; reach with hands and arms, and climb, stoop, or squat.
The employee is intermittently required to sit.
Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Must be able to operate golf carts at properties with golf carts, walk extended distances and navigate stairs to multiple levels daily.
Must be able to view computer screens and other electronic equipment for extended periods of time where visual strain may result.
Area Managers must be able to push, pull, lift, carry, or maneuver weights of up to twenty pounds independently and fifty (50) pounds with assistance.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Regular and routine travel is required to supervise communities, attend business meetings and training classes, or participate in other situations for the accomplishment of some or all of the daily responsibilities of this position.
Understanding of Job Essentials: HI Management is a drug free, harassment free workplace.
All candidates must pass a drug screen and an extensive background check.
Hi Management is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.
I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws.
Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.
I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me.
I am capable of performing the essential functions of this job with or without reasonable accommodation.
If I need accommodation, I will ask the hiring manager for it.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
HI Management is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Experience: * Yardi: 2 years (Required) * LIHTC and Section 8: 2 years (Required) * People Management: 3 years (Required) * Multi-Site PM or Area Manager: 3 years (Required) License/Certification: * Driver's License (Required) Ability to Relocate: * Evansville, IN: Relocate before starting work (Required) Work Location: In person