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Posted : Monday, February 05, 2024 05:45 AM
*Daily huddle with the General Manager (or AGM if GM is out).
* The following must be communicated by noon each week day.
* Orientations yesterday * Converted PT packages yesterday * Floor pulls yesterday and result * PT Canceled yesterday (why?) * Orientations today * Projected package sales * % of PT Sales of New Sales (10% or higher) * Orientation % of New Sales (35% or higher) * Incident Reports * PT Revenue Goal Progress (Each Monday) * Trainer availability for the week and unfunded sessions (Each Monday) * Trainer availability for next week and unfunded sessions (Each Thursday) * Net PT clients (Each Monday/Thursday) * Specific Trainer Issues (Monday/Thursday): retention/attrition issues, PTO and coverage, morale, Certification, Onboarding, etc.
* Leads from yesterday * Tours given yesterday * Sales yesterday * MTD Sales vs MTD Sales goal * Appointment show ratio for yesterday * Appointment close ratio for yesterday * Sales goal for today * Appointments booked for today * Sales goal for tomorrow * Appointments needed for tomorrow *Personal Training Related Responsibilities:* * *Follow up with new clients to assess satisfaction after two weeks.
* * Document outcome of call in GymSales * *Pink slip management* * Contact the client to see why they are canceling.
Can they be saved? * Cancel in DT if the client is proceeding with cancellation/freeze.
* *Equipping trainers for success.
* * Educate each trainer how to disarm a members barrier to continue training * Meet with trainers regularly to discuss clients, issues.
* Monthly monitoring of inactive recurring services clients * Helping new trainers move through onboarding process * *Equipping members for success.
* * Ensure there is a seamless transition of clients when moving from one trainer to another 2 weeks outs from trainer leaving: New trainer shadows (“audition”) 1 week out from trainer leaving: phone call to client to assess prior week.
New trainer runs session with old trainer observing * Welcome call to every new member at their location each month to thank them for joining and offer orientation/PT.
* Calls to members if they score a 0-6 on mxm fitness results survey to offer solutions.
* Generate lead lists for personal training by reviewing previous clients, missed sales, etc.
* Immediate response of Personal Training inquiries (web form) * Responding to all text messages in GymSales ASAP (minimum of 24 hours).
* *Drive success in the Personal Training department.
* * 10% or higher of new personal training packages / new membership sales * Routinely recruit new Personal Trainers from the current member population on the floor * Analyze data and metrics to make informed decisions and drive performance *Sales Related Responsibilities* * *Membership Management* * Point person for walk in inquiries * Management of membership que * Outreach on the floor (referrals) * Follow up on referrals from previous day * Manage additional lead opportunities from missed guests, RFCs, Alumni * Manage unallocated leads in GymSales * Daily freeze/cancellations * Rapid response to GymSales * Communication of all Promos (verbal, Basecamp, etc.
) * Communication of club outcomes (celebrations, areas for improvement, etc.
) * *Coaching and Development* * Completion of daily videos * Validation of education with GM (or AGM if GM is out) * Coaching and role play with team (front desk & weekend) *Qualifications:* Bachelors or related experience 3-5 years of experience in a leadership role in the fitness or hospitality industry.
Proven track record of meeting or exceeding sales and revenue goals.
Strong leadership, communication, and organizational skills.
Ability to effectively manage staff and maintain a positive team environment.
Knowledge of fitness industry trends, customer service principles, and sales strategies.
Ability to analyze data and metrics to make informed decisions and drive performance.
Proficiency in Microsoft Office and fitness club management software.
*Physical Demands:* The Fitness Manager is expected to be physically active and able to perform tasks that involve standing, walking, and lifting equipment or weights up to 50 pounds.
They should also be comfortable using fitness equipment and demonstrating exercises to staff or members.
This job description is intended to provide a general overview of the responsibilities and qualifications for the General Manager role at Bfit, and is not an exhaustive list of duties or requirements.
*Information on Monthly Bonus Program Provided at Time of Hire* Job Type: Full-time Pay: $32,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Retirement plan * Vision insurance Experience level: * 1 year * 2 years * 3 years Shift: * 8 hour shift * Day shift * Evening shift Weekly day range: * Monday to Friday * Weekends as needed Ability to Relocate: * Newburgh, IN 47630: Relocate before starting work (Required) Work Location: In person
* The following must be communicated by noon each week day.
* Orientations yesterday * Converted PT packages yesterday * Floor pulls yesterday and result * PT Canceled yesterday (why?) * Orientations today * Projected package sales * % of PT Sales of New Sales (10% or higher) * Orientation % of New Sales (35% or higher) * Incident Reports * PT Revenue Goal Progress (Each Monday) * Trainer availability for the week and unfunded sessions (Each Monday) * Trainer availability for next week and unfunded sessions (Each Thursday) * Net PT clients (Each Monday/Thursday) * Specific Trainer Issues (Monday/Thursday): retention/attrition issues, PTO and coverage, morale, Certification, Onboarding, etc.
* Leads from yesterday * Tours given yesterday * Sales yesterday * MTD Sales vs MTD Sales goal * Appointment show ratio for yesterday * Appointment close ratio for yesterday * Sales goal for today * Appointments booked for today * Sales goal for tomorrow * Appointments needed for tomorrow *Personal Training Related Responsibilities:* * *Follow up with new clients to assess satisfaction after two weeks.
* * Document outcome of call in GymSales * *Pink slip management* * Contact the client to see why they are canceling.
Can they be saved? * Cancel in DT if the client is proceeding with cancellation/freeze.
* *Equipping trainers for success.
* * Educate each trainer how to disarm a members barrier to continue training * Meet with trainers regularly to discuss clients, issues.
* Monthly monitoring of inactive recurring services clients * Helping new trainers move through onboarding process * *Equipping members for success.
* * Ensure there is a seamless transition of clients when moving from one trainer to another 2 weeks outs from trainer leaving: New trainer shadows (“audition”) 1 week out from trainer leaving: phone call to client to assess prior week.
New trainer runs session with old trainer observing * Welcome call to every new member at their location each month to thank them for joining and offer orientation/PT.
* Calls to members if they score a 0-6 on mxm fitness results survey to offer solutions.
* Generate lead lists for personal training by reviewing previous clients, missed sales, etc.
* Immediate response of Personal Training inquiries (web form) * Responding to all text messages in GymSales ASAP (minimum of 24 hours).
* *Drive success in the Personal Training department.
* * 10% or higher of new personal training packages / new membership sales * Routinely recruit new Personal Trainers from the current member population on the floor * Analyze data and metrics to make informed decisions and drive performance *Sales Related Responsibilities* * *Membership Management* * Point person for walk in inquiries * Management of membership que * Outreach on the floor (referrals) * Follow up on referrals from previous day * Manage additional lead opportunities from missed guests, RFCs, Alumni * Manage unallocated leads in GymSales * Daily freeze/cancellations * Rapid response to GymSales * Communication of all Promos (verbal, Basecamp, etc.
) * Communication of club outcomes (celebrations, areas for improvement, etc.
) * *Coaching and Development* * Completion of daily videos * Validation of education with GM (or AGM if GM is out) * Coaching and role play with team (front desk & weekend) *Qualifications:* Bachelors or related experience 3-5 years of experience in a leadership role in the fitness or hospitality industry.
Proven track record of meeting or exceeding sales and revenue goals.
Strong leadership, communication, and organizational skills.
Ability to effectively manage staff and maintain a positive team environment.
Knowledge of fitness industry trends, customer service principles, and sales strategies.
Ability to analyze data and metrics to make informed decisions and drive performance.
Proficiency in Microsoft Office and fitness club management software.
*Physical Demands:* The Fitness Manager is expected to be physically active and able to perform tasks that involve standing, walking, and lifting equipment or weights up to 50 pounds.
They should also be comfortable using fitness equipment and demonstrating exercises to staff or members.
This job description is intended to provide a general overview of the responsibilities and qualifications for the General Manager role at Bfit, and is not an exhaustive list of duties or requirements.
*Information on Monthly Bonus Program Provided at Time of Hire* Job Type: Full-time Pay: $32,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Retirement plan * Vision insurance Experience level: * 1 year * 2 years * 3 years Shift: * 8 hour shift * Day shift * Evening shift Weekly day range: * Monday to Friday * Weekends as needed Ability to Relocate: * Newburgh, IN 47630: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 8120 High Pointe Drive, Newburgh, IN
• Post ID: 9076316901
