Sales Lead Manager

Overview: The Sales Lead is a role model that has been given the additional responsibilities as a Leader on Duty on designated shifts.
During these times Sales Leads will be in charge of the total operation of the store that includes, but is not limited to leading a team of associates, modeling Experience First behaviors, and enhancing the Guest's experience while achieving the store sales goals.
Their partnership with the management team will enable them to gain additional knowledge and skills required for career advancement.
When not designated as the Leader on Duty, Sales Leads will perform the roles of sales associates.
\* Leads a team of associates to consistently model the Experience First standards and behavior standards \* Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance, and behavior standards \* Energizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards \* Delegates to associate team effectively \* Maintains a positive and motivational style in all communication and actions to promote productivity and ownership \* Drives associate engagement by recognizing and rewarding employees for outstanding performance \* Builds a highly satisfied and loyal customer base through engagement, conversion, and capturing Guest information for the loyalty program \* Adheres to an enforces all Build a Bear Workshop store security and cash management policies and procedures \* Ensures store is always Grand Open ready by following opening and closing procedures \* Operates and maintains all IT systems in accordance with policies and procedures \* Uses good judgement and partners with his/her/their Chief Workshop Manager to make necessary decisions within the company's guidelines \* Communicates any Guest service and/or any associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issues' ' Work Remotely * No Job Type: Part-time Pay: From $11.
00 per hour Benefits: * Employee discount * Flexible schedule Weekly day range: * Monday to Friday * Weekends as needed Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Preferred) Work Location: In person