Retail Loan Advisor

RETAIL LOAN ADVISOR (Mortgage Loan Originator) DEPARTMENT : Retail Banking REPORTS TO: SVP, Retail Banking Manager SUPERVISES: None FLSA STATUS: Non-Exempt STATUS: Full time OFFICER: No LOCATION: Evansville Region * Incumbent may be assigned and re-located to a branch within the Region as staffing and business initiatives dictate.
CORE HOURS: Monday through Friday 8 am – 5 pm * Over-time may be required if business and staffing needs dictate.
First Federal was established on Evansville, Indiana’s Westside in 1904 and is a community bank currently serving communities in the tri-state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.
Full-time employees of First Federal are offered a comprehensive benefit package including Paid Time Off, up to 11 paid Holidays, 401k , ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance.
Our Part-time employees are eligible for up to 11 paid Holidays and can choose to enroll in Dental, Vision and Supplemental Insurance, and participate in clinic healthcare services.
Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.
Diversity and Inclusion First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At First Federal, individuals are respected for their contributions toward our company objectives.
We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
POSITION SUMMARY: Individual will ascertain and proficiently and extensively comprehend and perform the entire process associated with retail lending.
Incumbent will originate first mortgage and consumer loans, promote the financial institution and its lending services to the real estate community and help identify and serve the community’s financial needs through home loan counseling.
Solicit new mortgage and consumer loan relationships outside the bank’s existing customer base by developing referral sources and partnering with the bank’s branch and retail department network.
Individual in position will be responsible for being knowledgeable about all BSA related functions.
EDUCATION & EXPERIENCE: Bachelor’s Degree required.
(Preferably Finance, Accounting or Business-Related Field) Three or more years of prior banking experience preferred.
Three or more years of prior lending experience preferred.
Demonstrated capability of producing and increasing a retail and consumer loan products portfolio.
Exhibited accomplishment of assigned sales goals.
Demonstrated experience with outside sales calls to develop new business.
Proficient with Microsoft Office programs.
Previous experience with Ellie Mae’s Encompass Loan Origination System preferred.
Experience with and knowledge of secondary market, government loan programs and private mortgage insurance guidelines a plus.
ESSENTIAL DUTIES AND RESPONSIBITIES: Actively solicits first mortgage and consumer loans and consistently meet assigned production goals.
Interviews loan applicants, thoroughly and accurately completes each loan application and all pre-processing functions in a timely manner in order to comply with regulatory deadlines.
Reviews loan requests based on financial institution policies and on types of loans offered by the institution.
Analyzes applicant information to determine viability of the applicants desired mortgage loan and/or consumer loan program.
Provide guidance and information relevant to the risks and benefits of each program the applicant is qualified for and effectively explain and communicate the terms of each product.
Provides all required disclosures to the applicant.
Informs and explains prospective loan clients of the financial institution’s underwriting guidelines and applicable government regulations.
Collects and confirms all required documentation, financials, signatures, reports and collateral necessary for the loan have been collected, reviewed for accuracy, and meet all compliance and regulatory requirements.
Keeps all parties involved in the loan transaction informed during the process.
Submit necessary loan files and documentation to the correct personnel for the required processing, review and underwriting.
Determine the correct loan options for the borrower based upon the applicant's present situation, future plans, and preferred loan product.
Communicates complex approvals or denials to all parties involved in the loan transaction.
Analyzes the mortgage or consumer application for other products such as deposit relationships, credit cards, commercial loans, or other opportunities to refinance outstanding debt.
Schedule the loan closing with applicant(s) and other parties involved in the loan transaction.
Stays educated and informed on new legislation and regulations that may affect the financial institution’s lending policies and ensures compliance with the department’s policies and procedures.
Promotes and participates in the financial institution’s special credit programs and other CRA programs.
Actively works to build relationships among other departments and retail branches for increased referral business and leads among and between departments and branches.
KNOWLEDGE, SKILLS AND ABILITIES: Strong and effective interpersonal, communication and organizational skills.
Detail orientated.
Strong analytical and problem-solving abilities.
Comprehensive knowledge of retail lending services and compliance.
Good understanding of financial products and services.
Sales experience, particularly in cross-marketing products and services.
Strong leadership abilities.
Ability to work in a team environment in a positive manner with peers, business partners and management.
Computer proficiency and ability to learn new technology.
Ability to adapt to various operations and functions and quickly learn and develop knowledge of products, services, policies, procedures, operating systems, documentation, risks, and regulations necessary to highly perform in various departments.
COMPETENCIES NECESSARY TO BE SUCCESSFUL IN THIS POSITION: Customer Focus: Always acts with the customer in mind.
Dedicated to meeting the customer’s needs and expectations.
Works with the customer to understand and uncover their issues and/or needs.
Interacts with customers in a courteous, professional, and knowledgeable manner.
Gains customer’s trust and respect by establishing and maintaining relationships.
Conduct all company transactions and interactions in an honest, professional, and ethical manner.
Remains composed and does not become defensive or show irritation when confronted with disgruntled customers.
Cultivates a customer focused attitude.
Job Knowledge : Understanding and proven experience of job responsibilities.
Ability to make sound decisions drawing on knowledge and experience.
Capable of analyzing and resolving customer or work-related issues.
Perceived by customers and co-workers as a skilled problem solver, knowledgeable, and a valuable business resource.
Mentors others on how to exhibit functional knowledgeable and skills.
Initiative exhibited with growing own knowledge, skills, and leadership.
Understanding of current bank technology and initiative in learning new bank technology.
Accountability: Understands objectives, priorities, and critical performance measures required to meet customer and company goals.
Stays abreast of own performance and manages performance to achieve expected results.
Keeps management informed of progress, issues, and potential roadblocks in reaching goals.
Actively seeks out feedback on own performance from customers, peers, and company management to identify and address areas of individual weakness that may affect department and company performance.
Decision Quality: Demonstrates good judgement.
Makes timely, effective decisions without avoidance.
Makes use of analysis, wisdom, experience, and judgement.
Has a track record of good sound decisions.
Can cope with change and shift gears comfortably.
Does not become agitated when aspects of a situation are unclear and need to be researched further or looked to another for direction.
Sales Focused: Focused on developing customer related opportunities to improve company sales and profits.
Demonstrates creativity in building new business and expanding existing customer relationships.
Approaches every business encounter with a sales orientation but never sacrifices integrity, professionalism, or company reputation.
Results oriented; demonstrates the ability to adapt behavior to overcome obstacles needed to achieve expected results.
Identifies and analyzes significant local competitors and changes in the retail market; remains current in understanding the retail market and local competitor’s strategies, offerings and differentiating characteristics.
Prospecting/Networking: Secures new business for the firm by identifying, approaching, assessing, and closing new business.
Creative in finding new sources of customer leads.
Cultivates lead referrals from customers and other prospects.
Quickly assesses prospects’ potential for opportunity.
Initiates and develops relationships with decision makers at all levels.
Cultivates multiple contacts within both internal company and external customer environments.
Ability to command others’ attention.
Integrity: Widely trusted as a direct, honest person who can present the truth in an appropriate and helpful manner.
Keeps confidences and owns up to mistakes.
Consistently act with a high degree of professionalism and ethics.
Keeps commitments.
Conveys credibility, trustworthiness, and good judgment when making suggestions.
Genuinely concerned for people, treating everyone with dignity and respect.
Always a professional, representing the company in the best possible manner in speech, dress, and conduct.
Initiative: Demonstrates initiative by looking for and suggesting solutions to problems without coaxing.
A self-starter continually looking for ways to improve his/her effectiveness.
Proactively involves appropriate individuals to resolve issues in a timely manner.
Ability to work with minimum supervision or direction.
Willingness to seek out and take responsibility for additional work assignments.
Resist getting stale; committed to personal and professional development; self-directed in pursuit of resources that assist continuous learning.
Supports innovation and organizational improvement initiatives.
Works to implement organizational change.
Acts as a champion for change by encouraging peers to embrace change initiative.
Quality/Quantity of Work: Manages priorities and spend time on the most important issues a hand.
Eliminates roadblocks and distractions; remains focused.
Adapts priorities to changing circumstances.
Produces acceptable amount of work within established time limits.
Maintains a high quality of work as quantity increases.
No unnecessary, repetitious, and/or unacceptable levels of errors with work.
Produces and maintains required, compliant, and accurate work.
Is thorough in review of their work.
Looks for ways to continually improve productivity.
Adjust workflows and prioritizes tasks.
Is resourceful in resolving issues.
Adherence to Policies & Procedures: Demonstrates positive commitment to company’s goals, initiatives, policies and procedures through communication and actions.
Compliant with maintaining customers, company, and employee's confidential information.
Uses good judgement in seeking guidance on a company policy or procedure.
Honesty and integrity in handling all company, customer, and employee related issues.
Interpersonal Relationship : Ability to communicate clearly, accurately, concisely, and compelling to diverse personalities, on all levels, in both verbal and written communication.
Ability to adapt communication methods based on situations and personalities.
Ability to present to customers, co-workers and management with poise, authority, and clarity and to respond appropriately to questions, objections, or challenges.
Strives to understand others’ issues, opinions, and needs.
Works to establish lasting professional relationships and earn the respect and trust of customers, co-workers, and management.
Meets commitments and follows through as expected.
Resolves conflicts with others in a respectful, responsible, and constructive manner.
Shares thoughts, feelings, and rationale so that other understand your position.
Remains composed and does not become defensive and/or irritated when confronted with adversity.
Is receptive to and implements suggestions for improvement.
Demonstration of commitment to the directive of the organization by actively and positively supporting management decisions.
ADA REQUIREMENTS : Work is performed in an office setting; Sitting for long periods of time; May be required to lift items weighing up to 25-lbs.
Some travel, mostly regional, is required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EQUAL EMPLOYMENT OPPORTUNITY POLICY: First Federal Savings Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
* This job description may not be all-inclusive.
Employees are expected to perform other duties as assigned or directed by management.
Job descriptions will be reviewed and may be modified when deemed appropriate by management.
As business needs and staffing needs change, all positions at First Federal Savings Bank/Home Building Savings Bank are reviewed.
Employee may be moved for business purposes to sustain business and staffing demands.