Description
Responsible for initiating and executing the properties customer service initiatives.
Must celebrate and promote the Company’s Service Standards and provide professional and friendly service, while promoting positive guest relations through service messages using examples, when possible, to engage all team members.
Monitor and administer the social media presence of the Company on multiple social media platforms while researching guest preferences and staying up to date with current trends.
Create engaging text, image, and video content to support service, promotions, events, and other relevant topics.
Design posts to sustain guest and team member interest and create buzz around new service successes, products, and promotions.
Knowledgeable of social media monitoring services.
Ability to use analytics to maximize exposure.
Facilitate online conversations with customers and respond to questions and other customer feedback.
Report to management on monthly customer feedback and score cards, online reviews, and all guests feedback Review online content to ensure accuracy and that content is within current brand image.
Be familiar with all current and upcoming special events, promotions, entertainment as well as all current Company Service Standards.
Responsible for assisting casino promotions, drawings, giveaways, and special events.
Participates in the documentation/campaign of property service initiatives, special events, hotel initiatives, F&B, and various other property activity.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Other duties may be assigned at any time.
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