Introduction:
We are seeking a dynamic and experienced Guest Services Supervisor to join our team and oversee guest services operations of our hotel.
The Guest Services Supervisor will be responsible for supervising a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests.
The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Supervise and lead a team of guest service agents, including scheduling, training, and performance evaluations
Oversee the daily operation of the varying operational outlets, including handling guest check-ins, check-outs, and requests, Starbucks and housekeeping.
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned
Qualifications:
Minimum of 2 years of experience as a guest services supervisor or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive hourly rate
Paid time off
Medical, dental, and vision insurance
401(k) retirement plan (US only), Employer RRSP match (Canada only)
Professional development opportunities
Positive and supportive work environment
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