Night Auditor/Front Desk Clerk

We are looking for a Hotel Night Auditor (over night)/Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Night Auditor/Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Responsibilities* * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates and amenities * Respond to clients’ complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments * Clean Lobby, restrooms and any common area needs to be cleaned * Work on the laundry whatever is left after day shifts.
*Skills* * Work experience as a Hotel Front Desk Agent, Receptionist or similar role * Understanding of how travel planning websites operate, like Booking and TripAdvisor * Customer service attitude * Excellent communication and organizational skills * Degree in hotel management is a plus Job Type: Part-time Pay: $10.
00 - $11.
00 per hour Benefits: * Employee discount Schedule: * 10 hour shift * 8 hour shift * Evening shift * Holidays * Night shift * On call Application Question(s): * Please confirm you are applying for the Overnight Front desk clerk Job and can work any days including Week-ends.
Education: * High school or equivalent (Preferred) Experience: * Front Desk/Desk: 1 year (Preferred) Work Location: In person